Great discussion of the student loan situation, and including the John Oliver video was very helpful. I do think that in areas where the government has to outsource, such as to student loan servicing companies, it should implement the same sort of system used in corporate America - customer service ratings. Every borrower who contacts the company should be asked to rate the interaction and every borrower should be sent an electronic annual questionnaire about the company. Companies with high customer satisfaction can receive incentives while those with low satisfaction will not qualify for incentives - a carrot and stick approach. This is something that is done with A.I. and it's fairly easy to implement. I feel certain that borrowers would love to comment.
Great discussion of the student loan situation, and including the John Oliver video was very helpful. I do think that in areas where the government has to outsource, such as to student loan servicing companies, it should implement the same sort of system used in corporate America - customer service ratings. Every borrower who contacts the company should be asked to rate the interaction and every borrower should be sent an electronic annual questionnaire about the company. Companies with high customer satisfaction can receive incentives while those with low satisfaction will not qualify for incentives - a carrot and stick approach. This is something that is done with A.I. and it's fairly easy to implement. I feel certain that borrowers would love to comment.
Quite the contrast to the cruelty of the Trump/DeVos years....