I've been so happy to see these efforts to reduce administrative burdens within government but also within the private sector. This essay gives a great summary of the problems and some of the solutions, and proposed solutions. I'd also love to see members of Congress actually try to deal with these problems as customers. Maybe set them up in a room with a laptop and a cell phone and let them try to figure out how to get a refund or a rebate, or cancel a subscription, or get an airline to refund a cancelled flight. Many people in Congress don't deal with ordinary, everyday problems (staff, spouses and others do this for them) and this would be a good exercise for them. I'd also like to see better information for people who will be deciding on whether to sign up for Medicare or for a Medicare Advantage Program. If you watch cable TV during sign-up periods you're inundated with Medicare Advantage ads which are trying to sell you a service and which don't provide basic information on how the insurance company makes its money. There's a lot of YouTube videos but it's difficult to figure out who's behind the videos. Medicare should have its own channel (if it doesn't already) where people can get more objective information. The IRS does this and provides these videos in different languages.
I've been so happy to see these efforts to reduce administrative burdens within government but also within the private sector. This essay gives a great summary of the problems and some of the solutions, and proposed solutions. I'd also love to see members of Congress actually try to deal with these problems as customers. Maybe set them up in a room with a laptop and a cell phone and let them try to figure out how to get a refund or a rebate, or cancel a subscription, or get an airline to refund a cancelled flight. Many people in Congress don't deal with ordinary, everyday problems (staff, spouses and others do this for them) and this would be a good exercise for them. I'd also like to see better information for people who will be deciding on whether to sign up for Medicare or for a Medicare Advantage Program. If you watch cable TV during sign-up periods you're inundated with Medicare Advantage ads which are trying to sell you a service and which don't provide basic information on how the insurance company makes its money. There's a lot of YouTube videos but it's difficult to figure out who's behind the videos. Medicare should have its own channel (if it doesn't already) where people can get more objective information. The IRS does this and provides these videos in different languages.