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This is extremely encouraging. In addition to better supporting citizens, these reforms should also reduce operating costs over time as redundancies are identified and removed.

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Bravo, what excellent and important work. I totally agree with many of your recommendations including not requiring notarized documents. It's more and more difficult to find a notary these days (especially when you live in a rural area), the cost keeps increasing and you have to make an appointment. Some banks provide a notary to account holders but you have to make an appointment and bank hours are not convenient for many people. I'd also like to recommend that government agencies may want to look into using college students as volunteer interns. Many schools now give course credit for students to do an internship and some students are very interested in working for the government and/or getting such experience. It would be a win-win for the agency and for the student. I'm a retired academic (business school) and all of our undergraduates are required to do an internship - 3 credits and a letter grade. Business students would be interested in analyzing data and in doing survey work, along with many other types of work. Students in many other degree programs may also be interested.

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