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Patricia Jaeger's avatar

Excellent essay and thanks for including the responses from current government employees. I'm retired now, but I spent a good portion of my professional career trying to improve various systems within academia (academic and associate dean). I noticed that administrators, saying they were doing X and Y to increase efficiency, never asked those who worked daily with the systems and platforms, what suggestions we had to improve systems. Administrators seem to get sold on new systems by the salespeople for those systems (Musk "sold" Trump, and Trump got took). At first, I was asked to participate in the meetings with the salespeople until it was clear that I was going to ask specific questions (I had tenure) and wanted specific answers, not general "It's great, you'll love it". After a while, I was not invited to these meetings, but I was in the later meetings trying to make these systems work for our university. I understand salespeople, it's the commission, but there is no understanding Musk et al. who simply want to showboat while having no understanding of what the work actually is. They are the epitome of arrogance, hubris and the hatred of expertise.

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Tim's avatar

Excellent piece as always. I love your perspective on how the bureaucracy works, why it is critical, and how necessary it is to have a functioning government devoid of political whims. Indeed, the public servants give lifeblood to our most cherished ideals as a nation.

I’m also genuinely baffled by this notion that treating government like a corporation is a good thing. Corporations go through cost cutting and so-called efficiency efforts all the time and a majority of them end up in real value erosion at the expense of short term gains. Any glance through the stack of case studies published by MIT Sloan or Harvard for instance, can demonstrate this easily.

For example, most recently in the news, we’ve seen real trouble for Boeing. There are several case studies from both MIT and Harvard that demonstrate how cost cutting and outsourcing led to quality problems and monumental challenges for the airline - to say nothing of the lives lost.

When corporations or governments treat expertise and regulation as expendable, the result isn’t efficiency—it’s failure.

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