This is so squarely in my wheelhouse I feel obliged to add a bit.
1. I think worth taking seriously the comment that these AI tools were deployed by businesses after they *experimented* with them. It’s why I think we need far more consumer/citizen/etc. experimentation aligned to those goals. (And why I find anti AI histrionics so frustrating.)
3. A variation on this for public services is all the Reddit forums and Facebook groups where people ask and answer questions about public programs. The path to a more political lever from this is, I think, more people being involved helping one another through these processes, as equally valued volunteering work as, say, a shift at a food bank. “Adopt a burdensome process and become the navigator” is eye opening, yet there is no political or advocacy group that really puts this at the core of their theory of change.
4. Thanks for the link! Though I find it sad, per note 1, that I’m one of the few experimenting and seeing this!
Admin Nights are obviously a great idea, but I feel like they need a catchier name. Maybe a Kludge Disco? Red Tape Rodeo? Form Function? Kafka Kegger? Clerical Carnival? Time Tax Evasion? Take-Up Turn Up?
"It can't conduct a simple, rational conversation about what went wrong with my insurance claim" Bangs head on table. AIs may be useful as substitutes for an FAQ page but what went wrong may be beyond them at present
Love this idea— I frequently do this with solopreneur friends and suggest it for teams for work tasks, but always do personal life admin alone. Will try it and report back!!
"It has been told to stop work while the Trump administration plans it’s demise", but with its in place of it's 🥸😅.. due respect to your important point about admin tasks, but I can't help it; I'm an editor 🧐😅😼
Great stuff. I've been working at a software startup focused on grants management and efficiency for non-profits and municipalities. It's good to see people highlighting administrative burdens.
Brilliant. With everything that needs to get done during business hours, I’m strongly considering throwing a bimonthly admin daytime party with booze and food.
And not to miss the point of this, but I am also curious the ways that folks do use AI to ease admin nightmares (so I can use these hacks in a room with others)
This is so squarely in my wheelhouse I feel obliged to add a bit.
1. I think worth taking seriously the comment that these AI tools were deployed by businesses after they *experimented* with them. It’s why I think we need far more consumer/citizen/etc. experimentation aligned to those goals. (And why I find anti AI histrionics so frustrating.)
2. Yes AI can handle insurance claims for people. See: https://www.tomshardware.com/tech-industry/artificial-intelligence/grieving-family-uses-ai-chatbot-to-cut-hospital-bill-from-usd195-000-to-usd33-000-family-says-claude-highlighted-duplicative-charges-improper-coding-and-other-violations
3. A variation on this for public services is all the Reddit forums and Facebook groups where people ask and answer questions about public programs. The path to a more political lever from this is, I think, more people being involved helping one another through these processes, as equally valued volunteering work as, say, a shift at a food bank. “Adopt a burdensome process and become the navigator” is eye opening, yet there is no political or advocacy group that really puts this at the core of their theory of change.
4. Thanks for the link! Though I find it sad, per note 1, that I’m one of the few experimenting and seeing this!
Great points Dave - speaks to the possibility of how could be connected with human centered design in public spaces. Keep up the experimentation !
Admin Nights are obviously a great idea, but I feel like they need a catchier name. Maybe a Kludge Disco? Red Tape Rodeo? Form Function? Kafka Kegger? Clerical Carnival? Time Tax Evasion? Take-Up Turn Up?
"It can't conduct a simple, rational conversation about what went wrong with my insurance claim" Bangs head on table. AIs may be useful as substitutes for an FAQ page but what went wrong may be beyond them at present
Love this idea— I frequently do this with solopreneur friends and suggest it for teams for work tasks, but always do personal life admin alone. Will try it and report back!!
"It has been told to stop work while the Trump administration plans it’s demise", but with its in place of it's 🥸😅.. due respect to your important point about admin tasks, but I can't help it; I'm an editor 🧐😅😼
Great stuff. I've been working at a software startup focused on grants management and efficiency for non-profits and municipalities. It's good to see people highlighting administrative burdens.
This WHITE House is falling down like the old nursery London Bridge is falling down!
Brilliant. With everything that needs to get done during business hours, I’m strongly considering throwing a bimonthly admin daytime party with booze and food.
And not to miss the point of this, but I am also curious the ways that folks do use AI to ease admin nightmares (so I can use these hacks in a room with others)
Totally dig this idea. Thank you for publicizing it. Also, former FTC Chairperson is Lina (not Linda; probably a typo) Khan. She's awesome.
Oh thanks - will fix.